Basic Chromebook Troubleshooting Tips

Permanently deleted user
Permanently deleted user
  • Updated

 

Please try all troubleshooting tips before opening up an IT Ticket
Holding the power button down for 30 seconds and restarting the Chromebook will solve many of the Chromebook issues! 

 

My Chromebook will not turn on

  • Plug-in the charger to make sure you have power

  • Hold down the power button for 20 seconds, then let go and click the power button again

My Chromebook will not connect to the wifi

  • At the bottom right, select the time.

  • Select Not Connected .Note: If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi.

  • Turn on Wi-Fi

  • Your Chromebook will automatically look for available networks and show them to you in a list.

  • Restart your device by clicking the power button, then selecting the click on the power icon

My Chromebook is running slow or freezing up

  • Restart your device by clicking the power button, then selecting the click on the power icon - if the power icon does not show up, hold the power button until it shuts down (up to 15 seconds)

  • Uninstall some of the apps or extensions installed on Chrome

Screen is dark when powered on.

Press brightness key above the 8 & 9. Hold the power button for 30 seconds, then restart.

My screen is rotated.

Ctrl + shift + refresh

Screen text is too Large or Small

Ctrl - to decrease zoom

Ctrl + to increase zoom

How do I enable ChromeVox (voice speaks with keystrokes)?

Ctrl + alt + z

A language is displaying other than English or certain keys are not typing correctly.

  1. Click status bar (bottom right)

  2. Click settings

  3. Scroll down and click show advanced settings

  4. Go to Language and input settings

  5. Select English (United States)

My Chromebook isn't charging, what should I do?

If your device isn't charging correctly, please inspect the area where the charger plugs into the device to make sure it is free of any debris.